What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process easier and more efficient for both you and your pet.
1. Get Settled
For your first visit, we ask that you arrive 10 minutes early to allow time to complete the New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
We offer a separate cat waiting and exam room area to keep cats (and dogs) at ease during their time in our clinic.
2. Meet Your Veterinarian
Your veterinarian will review your pet's medical and lifestyle history. At this time you can also discuss any questions or concerns you may have regarding your pet's health and care.
3. Exam, Diagnosis & Plan
Once your pet has been thoroughly examined, we will provide you with a diagnostic, wellness and/or treatment plan depending on what your pet requires.
After your visit, we will create a detailed medical record of your visit and this will be available to our staff for future visits.
Our Pet Care Philosophy
At Admirals Walk Pet Hospital our mission is to provide exceptional compassionate veterinary care to improve the health and well-being of pets in our community.
Our experienced team of professionals strives to provide a continuum of excellent care while remaining responsive to client expectations and financial limitations.
We are committed to building lasting relationships with our clients ensuring their trust in our expertise.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, and MasterCard.
- Are there payment plans available for my pet’s care?
Unfortunately, we are unable to offer financing options at this time. But we are always happy to speak with you and come up with a pet care plan that works for you and your budget.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and we may require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
You may be charged a cancellation fee if less than 24 hours notice is given. This is based on a case-by-case basis. If you have multiple missed or cancelled appointments you may be required to leave a deposit before booking any further appointments.
- What types of animals do you treat?
We care for only cats and dogs at this time.
- Where can I purchase my pet's prescription and food?
You can purchase your food and prescriptions in clinic and we also have an online store for food.
- Can you help with my pet insurance?
We can help you submit your insurance documents if needed. At this time, we can only directly submit to Trupanion.